Who Are Salon Tracker?
Salon Tracker, established in 2014, is a Salon Management Software designed to increase the everyday efficiency of Salons. The system was developed in conjunction with many tanning salons, hair salons, spas & nail bars providing feedback, advice and feature improvements to enable Salon Tracker to be the best salon management software system on the market.
Over the years Salon Tracker has progressed from a simple in-store booking system to a advanced hybrid management system. The introduction of online features such as online booking, payments and a site-view app has enabled Salon Tracker to gain a larger customer base.
The Challenge:
Salon Tracker approached us with a challenge their clients were experiencing: fraudulent activities across their chain of hair and beauty salons. Salon owners, operating multiple locations, frequently encountered issues at salons where they were not present. They relied on the existing system to generate reports on deleted bookings, suspecting that staff members were deleting bookings and pocketing the cash. This process was not only labor-intensive but also sensitive, as it involved contacting clients to verify whether their bookings had been canceled. Additionally, Salon Tracker was constrained by cost considerations and the competitive pricing pressures of the salon software market.
The Solution:
Using a combination of technologies, such as .NET Framework and SQL Server, we designed and developed a locally based software which is user-friendly. Alongside the system itself, we also developed hardware integrations to allow for a seamless in-store salon solution. Fingerprint Scanners and Signature Pads were integrated to increase salon security, whilst other hardware such as Barcode Scanners, Cash Drawers and Receipt Printers were integrated to allow for a simple point-of-sale.
As the customer base has expanded, further features have been requested, and Redev have continued to develop the system to fulfill the requirements. An online booking platform was created in the form of a web-app which is customisable to fit the brand of each individual salon. Also, an editable site-view platform which was developed in the form of both a web-app and mobile-app. Both online booking and siteview synchronise with the in-store system.
Alongside creating the actual system, Redev have implemented several other systems into Salon Tracker's day-to-day running to enable smooth working process. A ticketing system has been incorporated so the team are able to track any issues or requests that their customers may have. Also, we developed a storage system which not only stores customer data, but it also keeps track of all payments, call history and licensing.
Redev's innovative AI solution has transformed how we manage bookings and tackle fraud across our customers salons. Their customized system seamlessly integrates with Salon Tracker, enhancing both operational efficiency and client trust. We are thrilled with the results and the impact on our growth and profitability.
Naomi Briggs, Senior Technical Executive
Salon Tracker Software
Redev's innovative AI solution has transformed how we manage bookings and tackle fraud across our customers salons. Their customized system seamlessly integrates with Salon Tracker, enhancing both operational efficiency and client trust. We are thrilled with the results and the impact on our growth and profitability.
Naomi Briggs, Senior Technical Executive
